Terms of Use

Welcome to Luxe Skies! These Terms of Use outline the rules and regulations for the use of luxeskies.com.

By accessing this website, we assume you accept these Terms of Use in full. Do not continue to use luxeskies.com if you do not accept all of the Terms of Use stated on this page.

The following terminology applies to these Terms of Use, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's Terms of use. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Subjects

LuxeSkies – website or juridical entity furthermore referred as "we, us, our".

The customer – a natural or juridical person visiting our Website, furthermore referred to as "you".

Conditions

In order to use Our website or our services, products:

• You must be at least 18 years of age;
• You must use LuxeSkies in accordance with these Terms of Use;
• You must have the legal capacity to enter into a binding legal agreement;
• You must only use the services of LuxeSkies to make reservations of any form offered by Our services, only if You are authorized to do so both on your behalf and on behalf of third parties;
• All information supplied by You must be true, accurate, current and complete.

General Rules and Conditions

When You book services using LuxeSkies, You authorize Us, or a third party service provider, to act as Your representative during the process of booking such services from the selected Travel Supplier (defined below). By doing so, You also authorize us to make a payment for the above-mentioned products/and/or services in Your name and on Your behalf, as required. We shall ensure the tickets are issued and will charge You, accordingly, depending on which product You book. The amount You are going to be charged will be displayed before Your booking is confirmed by You. Travel Supplier shall include any travel service providers, including but not limited to airlines, online travel agents, rental car companies, cruise operators, hotels and other short-term lodging facilities, and other providers of travel services.

You are obliged to deliver all data complete and error free, which is necessary for booking. In case the information is inaccurate, incorrect or payment is processed with a credit card from a third person, We may require additional verification.

We are not responsible for scheduled changes or cancellations of Your travel or travel plans by the Travel Supplier. Airlines and other Travel Suppliers may modify, cancel or reschedule the flights, or other travel services, they process. If there are any issues related to the travel booking that have been contracted through Our services, do not hesitate to let Us know about this. We are looking to resolve any situation as soon as possible and within commercially reasonable standards.

Intellectual Property

Information accessible via the Company site, its original content, features and functionality are and will remain the exclusive property of LuxeSkies and its licensors. The Website is protected by copyright, trademark, and other intellectual property laws. The reproduction or use of the trademarks, commercial names or any other distinctive signs, including the website of LuxeSkies, is prohibited and it will be prosecuted, according to the applicable national and international legislation.

Baggage Allowance

The Baggage Allowance is reflected on the order confirmation with LuxeSkies and as well as on the e-ticket receipt.

The Customer should check directly with the airline, indicated on Your itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item You would like to bring on the trip.

Some airlines offer lower fares that do not include luggage. Once You have selected your flight, check the order confirmation to find out if luggage is included in Your fare.

With regard to the policy of charging baggage fees, it can be changed at any time by each airline company. LuxeSkies does not control and has no input into luggage fees charged by airlines. There are airlines that charge baggage fees for any luggage You carry. If Your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage. LuxeSkies bears no responsibility or liability for luggage fees you incur and are charged by the airline.

Suppliers: Rules and Restrictions

These Terms of Use extend to all services provided by Us related to LuxeSkies, including the services you book through Us from Travel Suppliers; however, Travel Suppliers may have additional terms that may apply to your booking.

We encourage You to study in detail both these Terms of Use and those of the Travel Suppliers, so that You are aware of all the terms, conditions and policies that apply to Your travel services.

Since You are contracting for the booking of travel services through Us, You hereby agree to all fees charged for these travel services, including those additional fees that Travel Suppliers may require. We reserve the right to cancel Your booking if full payment is not received in a timely fashion. Some Travel Suppliers may require You to present a credit card or cash deposit upon check-in to cover additional expenses incurred during Your travel. Such a deposit is unrelated to any payment received by LuxeSkies for Your booking. As such, LuxeSkies bears no responsibility or liability for any additional expenses incurred by You during Your travel.

You agree and understand that any breach of the rules and restrictions of the Travel Suppliers by You may result in the cancellation of Your reservation, the denial of access to the applicable product or travel services, the loss of any funds paid for such reservations and, or the debit of Your account for any costs We incur as a result of such an infringement.

Requirements for Travel

Not all documents listed below are required for all travel, and requirements vary depending on your destination, connections and visa/passport status. Please consult your local embassy or the government department responsible for posting travel requirements.

• "Real ID-compliant" – Driver's License, US military ID, US passport or other accepted identification to fly within the United States
• Valid passport
• Sometimes visa requirements (for more information contact the Embassy of the visiting country)
• Depending on the destination, a negative Covid-19 test is required (for more information check the entry requirements of Your destination country)

We are not responsible for any risks associated with traveling to different countries or the specific risks that particular countries pose, and We disclaim all liability for any damages or losses related to travel to those particular countries.

Ticketing Policies

Once You have completed Your booking via LuxeSkies, You will receive an Order Confirmation from Us to the email address You provided. This email serves as a proof that You have successfully made an order via LuxeSkies and it reflects Your Passenger(s) details, Itinerary Details and Summary of Charges.

Please note that with the Order Confirmation we acknowledge that the order was received and it is processed by Us or by the third party. The Order Confirmation shall not serve in any case as an electronic ticket or a guarantee to board the plane. Once the payment is received and Your reservation is ticketed, You will receive a separate email with the e-ticket receipt.

The ability to cancel or modify a booked flight is restricted and will depend on the airline's fare rules or other terms and conditions. While some airlines may allow free cancellation within 24 hours after the ticket issuance, this possibility is limited for specific airfares and ticket types. If You wish to cancel Your reservation, please contact Our Support Team representatives and request the cancellation policy of Your ticket.

Changes to name details are restricted by many airlines, therefore in case any change is required, You should be aware that modifications are only allowed in accordance with the airline's policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

In case that You request any changes and/or modifications caused by a change in Your travel plans or Your personal circumstances (cancellation or modification), in addition to the terms and conditions of the airline company, Our processing fees will apply.

Refunds

Voluntary Cancellation by Passengers

We understand that travel plans can often change. If You wish to cancel Your booking, depending on Your ticket policy, You may be eligible for a partial refund.

Ticket cancellation must be done at least 24 hours prior to the scheduled departure time. Passengers holding tickets that were not canceled prior to the departure, passengers who did not show up for the flight or did not board after the check-in process, might not be eligible for a refund.

Refunds must be requested only within the ticket validity period and are only possible if/should the fare rules of the purchased ticket permit it. If You purchased a discounted fare, this may be partially or completely non-refundable.

For partially used tickets, the refundable amount will be recalculated according to the unused sector and only if the airline policy allows. If there is no ticket value left, the unused tax (if any) will be refunded.

If Your ticket is not eligible for a refund, We will offer You alternative options according to the fare rules of your ticket (e-credit or exchange if available).

When refunding the ticket, additional flight services purchased from third parties (e.g. insurance, airport transfer) are not canceled automatically. To cancel these services, please request them directly from the third-party provider of the specific service.

Schedule Changes and Involuntary Cancellation

If the airline company cancels a flight or fails to operate it according to the originally scheduled time, You will have the possibility to choose one of the offered alternatives for Your travel arrangements. We will ensure that You are notified of any significant changes once We become aware of them and We accept no liability for any changes or costs incurred that may result.

You will have the choice of accepting the change of timing or a new travel arrangement offered by the airline. If the changes are not acceptable, You might have the possibility to apply for a refund in accordance with the conditions of carriage. In case You are eligible for a refund, Our processing fee applies, as well as the deduction of non-refundable fees.

Applicable surcharges in case of cancellation of the reservation

The ability to refund Your ticket is subject to the rules of the ticketed fare and specific terms and conditions of the airline company, therefore administrative fees and penalties may apply.

Our services are provided in full by Our agents. By services We mean processing any requests made by You to cancel, change or refund Your ticket. For these services offered by Our company via Our service center, social media, or all other channels, a processing fee of $100 applies. All penalties and fees are calculated per ticket.

Processing fee for customers holding tickets with a Support Package included will be charged in accordance with the type of Package purchased.

Administrative Fees, tips, and/or Support Packages are considered non-refundable charges. Also, any applicable airline penalty or cancellation fee is non-refundable by default and will be deducted from the amount to be returned to You.

We have no influence and therefore cannot be held liable for the outcome of the cancellation/change/refund process, which is the total discretion of the airlines. Nevertheless, the processing fee paid to process Your request, which is not the airline's fee to cancel/change/refund the ticket, is a service provided by Our company and cannot be returned.

Refund Processing Time

In most cases, the refundable amount will be credited back to the original method of payment; however, there are exceptional situations in which tickets will be refunded via alternative methods such as check or PayPal. We will issue refunds for eligible tickets within 20 business days for credit/debit card purchases, but please note that this does not include Your own bank processing time.

Payment

When You make a booking via LuxeSkies, You will need to provide us with the accurate credit or debit card details. By providing Your credit or debit card information, you authorize LuxeSkies, or a third party service provider of LuxeSkies, to charge You for the total amount of travel services. You may see multiple charges: "Fares" and "Taxes and Fees" for the travel services equally the Total Amount as quoted in your booking.

If We encounter any issues while processing Your payment, We will notify You. We will not be liable for any subsequent price increase as a result of payment failure. Any price increases are reviewed with and agreed upon by You before the booking will be made.

Neither LuxeSkies nor any third party service provider will be under any obligation to issue tickets before the payment process has been completed. You will receive Your booking confirmation and electronic invoice via email to the address You provided at the time of your booking.

Disputes

The dispute resolution methods arising from Your use of LuxeSkies will be settled via compulsory arbitration by the American Arbitration Association ("AAA"). By using the LuxeSkies, You agree to the dispute resolution via AAA. These Terms of Use, and any dispute between You and TripRobotics Inc., shall be governed by the laws of the state of Delaware without regard to principles of conflicts of law. You can decline agreeing to arbitrate by sending an arbitration opt out letter to hello@luxeskies.com within thirty (30) days of first accepting these Terms of Use.

By accessing the Website to use LuxeSkies, you agree with the Terms of Use that we impose. We are not responsible for the fact that You have not thoroughly studied all that is stated in these Terms of use.

Procedure for Resolution of Disputes

Prior to initiating arbitration, We endeavor to solve the problem in the most economical and benevolent manner for all the parties involved. Respectively, You agree to solve any conflict or petition relating in any way to LuxeSkies any interaction with our customer service agents, and any services and products furnished by Travel Suppliers by getting in touch with Our customer support.

Credit Card Chargebacks

You have the ability to dispute charges with credit card companies ("chargebacks"). If You have a question about a charge on your credit card statement, we encourage you to call customer support and the Travel Supplier prior to disputing a charge with Your credit card company to discuss any questions or concerns about the charges. We retain the right to cancel any travel reservation in the event of a chargeback related to that reservation.

By using LuxeSkies to make a reservation with a Travel Supplier, You accept and agree to the relevant cancellation policy of that Travel Supplier. In all cases, the cancellation policy of each reservation is made available on our Website when you are making your booking. Please note that certain rates or special offers are not eligible for cancellation or change. By using our service to make a reservation with a Supplier, you waive the right to any chargeback claims mentioned below. LuxeSkies and its Travel Suppliers deem the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims, including the right to recover costs of such chargeback claims from You:

• Chargebacks resulting from non-cancellable reservations in the event that LuxeSkies or the Travel Supplier cannot provide a refund, whether or not the reservation is used.
• Chargebacks resulting from cardholder decision to not use a service made available by a Travel Supplier and did not have the right to a refund (e.g., cardholder did not show up for a scheduled flight, and did not cancel in advance).
• Chargebacks arising from the non-compliance with these Terms of Use and policies regarding the cancellation, the refund.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to You, the User's, credit card.
• Chargebacks arising from the Travel Supplier's failure to deliver a product or service in a manner that's consistent with the Travel Supplier's product description but that You may no longer want or need.
• Chargebacks resulting from the cardholder's decline to use the available services due to concerns related to COVID-19 or of travel restrictions on the cardholder.
• Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of the LuxeSkies or Travel Suppliers) that are beyond the control of LuxeSkies or its affiliates.

Limitation of Liability

All information contained on Our website is disseminated as is and without any guarantee of accuracy or being free from errors or omissions. We do not guarantee in any way the timeliness, accuracy or availability of information unless these are guaranteed by statute or other laws and international treaties.

In no event, including, but not limited to negligence, will, LuxeSkies, including its respective officers, directors, employees, representatives, parents, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Website, LuxeSkies and its contents (collectively the "Covered Parties"), be liable to any person or entity for any injury, loss, claim, damage or for any special, punitive, exemplary, direct, indirect, incidental, compensatory or consequential damages of any kind, regardless of whether are based on the contract, tort, negligence, offenses, strict liability or otherwise, arising out of or in any way related with the activities or business of our Company.

This includes but is not limited to: (i) loss of goodwill, profits, business interruption, data or other intangible losses; (ii) the use, or inability to use, unauthorized use of, performance or non-performance of the Website or the services or materials on the Website or the reserved travel reservations through the call center, even if they are informed about the possibility of such damages; (iii) unauthorized access to or tampering with Your personal information or transmissions.

You agree to these terms and conditions by accessing or using our product. You may not purchase or use the product if you disagree with these terms.